The WorkCover Claim Process in Queensland

A WorkCover claim in Queensland involves reporting the injury to the employer, obtaining a Work capacity certificate and lodging the claim, which WorkCover then assesses.    

1. Steps

Step 1: Report the injury to the employer

• The first step in making a WorkCover claim is to report the injury to your employer as soon as possible.
• It is also highly recommended that you report the injury to your employer in writing.
• While the employer may initiate a claim on your behalf, they are not legally obligated to do so.

 

Step 2: Completing a Work capacity certificate

• You must submit a Work capacity certificate!
• This certificate can be completed by your treating GP.
• In some circumstance, if you were taken to a hospital as a result of a work injury, the hospital can also complete a Work capacity certificate on your behalf to help initiate the claim process.

Step 3: Lodge the claim

There are multiple ways in which a claim can be lodged

• Method 1: complete and submit an online claim.
• Method 2: phone 1300 362 128 and talk to a member of the WorkCover team.
• Method 3: complete a claim form and either upload using the WorkCover online service, fax it to 1300 651 387 or post the completed form to GPO Box 2459, Brisbane Qld 4001.

It is important to note that these options might vary if the injured worker’s employer is self-insured.  

2. Assessing the Claim

Once WorkCover receives your claim form, they will assess it to determine whether you are eligible for compensation. This may involve contacting your employer, your doctor, and any witnesses. WorkCover will also consider whether the injury or illness was caused by work-related activities.  

3. Receiving Compensation

If your claim is approved, you will be eligible to receive compensation for your medical expenses, lost wages, and other related expenses. WorkCover may also provide support to help you get back to work, such as rehabilitation and retraining. If your claim is not approved, you may be able to appeal the decision.  

4. Conclusion

Remember to promptly report your injury to your employer and provide written documentation. Obtain a Work capacity certificate from your treating GP or hospital to strengthen your claim. Choose the most convenient method to lodge your claim, whether it’s online, over the phone, or through traditional channels. WorkCover will assess your claim, considering various factors, and if approved, you will be eligible for compensation and support to aid your recovery and return to work.

This information is general in nature and does not constitute legal advice. Drafted with AI assistance and reviewed by our legal team.