Client Testimonial — Jane's story
After her daughter suffered burns at a restaurant and required ongoing medical care, Jane needed support to pursue a public liability claim while managing her family's recovery.
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Story at a glance
Who
Jane, a mother pursuing a claim on behalf of her young daughter
What happened
A restaurant staff member bumped into Jane's daughter while carrying hot soup, causing burns to her body
How Ascent helped
Guided Jane through a complex public liability claim over nearly two years, handling document preparation and explaining each step of the process
Outcome
Claim resolved — When the claim finally settled, it meant that they could finally stop looking back at what had happened and start looking forward.
"It has been several years since the accident as the compensation process is actually very step-by-step and very complicated, especially with preparing documents and materials. With Ascent Lawyers, after such a long time of processing, everything has finally settled today."
— Jane
Full Story
One evening, Jane and her family went to a restaurant for dinner. While they waited for their food, Jane and her daughter got up to walk to the snack bar at the other end of the restaurant.
As they passed the kitchen doorway, a staff member came out carrying a large pot of boiling soup and bumped into Jane's daughter. The hot liquid spilled across her shoulder and back. An ambulance was called, and she was taken to hospital that evening.
Jane's daughter suffered burns to her shoulder and back. She was treated in the emergency department, and over the following weeks attended a specialist burns clinic for ongoing wound care and dressing changes.
For a young child, burns to the shoulder and back affected more than just the injured area. Simple things — getting dressed, sleeping comfortably and even moving around freely became difficult during recovery.
The recovery was not quick or simple. It meant regular trips back to hospital, careful management of the wounds at home, and the day-to-day reality of a young child dealing with something painful that she didn't understand. For Jane, the weeks after the accident were consumed by her daughter's care — and by the growing question of what, if anything, could be done about what had happened.
A restaurant injury isn't something most families plan for. For Jane, the idea of pursuing a legal matter felt overwhelming — especially while her priority was her daughter's recovery.
With the support of Ascent Lawyers, Jane lodged a public liability claim. The process turned out to be far more involved than she had imagined — requiring patience, preparation of detailed documents, and a willingness to stay the course over a long period.
The matter took close to two years to resolve. Throughout, her legal team guided her through each stage — gathering evidence, explaining what was needed, and helping her understand what to expect.
After close to two years, Jane's daughter's matter was resolved. For Jane, having clear guidance through each step had made a real difference — not just in understanding an unfamiliar process, but in feeling supported during a difficult time for her family. With the matter behind them, they were able to move forward.
4.9 ★★★★★ 279+ Google Reviews
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