That's common. Some injuries — particularly soft tissue injuries, back problems, and concussions — don't feel serious at first. It can still be worth getting medical advice and speaking with a lawyer early, because time limits may apply and early records can strengthen your claim. We can talk you through it.

Tell us where it happened and what led to the injury. We can help investigate and identify who may be responsible — whether it's a business owner, council, landlord, or another party. Figuring out liability is part of what we do.

Court is usually not required. Most public liability claims resolve through negotiation before reaching court. We'll guide you through your options at every stage.

It depends on factors like your recovery time, the severity of the injury, and how quickly information can be obtained. Some claims resolve within months, others take longer. We'll give you a realistic overview once we understand your situation — it's worth getting advice early.

If you can, keep: photos of the area and your injuries, incident reports, witness details, medical records and referrals, receipts for treatment, and records of time off work. Don't worry if you don't have everything — we'll guide you on what's still possible to obtain.

No. We act on a No Win, No Fee basis — you pay nothing while your claim is ongoing. Our fees are only payable if your claim is successfully resolved. There's no financial risk in speaking with us.

A denial from the property owner or their insurer doesn't mean your claim is over. It's common for liability to be disputed initially. We investigate the evidence independently — CCTV footage, maintenance records, witness statements — to build your case regardless. It's worth getting advice.

In many cases, yes. Queensland law recognises contributory negligence — this means your compensation may be reduced to reflect your share of responsibility, but you may still be entitled to claim. The specifics matter, so it's worth having a conversation with us.