I was injured at a store. Can I make a claim?

I was injured at a store. Can I make a claim?

Published on 11 January 2024
Last updated on 18 March 2024

Navigating through the bustling aisles of a retail store, customers expect a safe shopping experience. However, accidents can happen, and in some instances, these incidents result in injuries. If you’ve been injured in a retail store in Queensland, you might be wondering if you have grounds to make a compensation claim. This article delves into the factors determining your compensation claim eligibility, supplemented by a case study and a real-life reference.

A person holding shopping bags with text Injured in a Store? Explore Claims Now!

1. Determining Liability: The Retailer’s Responsibility

Retailers have a legal obligation to ensure the safety of their customers. This duty of care includes maintaining clean and unobstructed aisles, ensuring products are securely placed on shelves, and promptly addressing any potential hazards. If a customer sustains an injury due to the retailer’s negligence in upholding these safety standards, the injured party may have a valid claim for compensation.

2. Essential Elements for a Successful Claim

For a compensation claim to be successful, the injured customer must be able to prove several key elements:

  • Duty of Care: Establish that the retail store had a legal obligation to ensure a safe environment.
  • Breach of Duty: Provide evidence that the retailer failed to uphold their duty of care.
  • Causation: Demonstrate that the injury was directly caused by the retailer’s breach of duty.
  • Damages: Quantify the losses suffered as a result of the injury, including medical expenses, lost wages, and pain and suffering.

3. Case Study: Customer Injured by Falling Merchandise

Samantha, a 35-year-old designer, was shopping at a popular home goods store when a heavy decorative item fell from an overcrowded top shelf, striking her on the shoulder and head. Samantha was immediately taken to the hospital, where she was treated for a concussion and a dislocated shoulder.

Upon investigation, it was discovered that the item that hit Samantha was placed haphazardly on a shelf that was not designed to bear its weight. Additionally, there were no warning signs or barriers to prevent customers from standing directly beneath the precarious merchandise.

Samantha decided to pursue a compensation claim against the retail store, arguing that her injuries were a direct result of the store’s negligence in maintaining a safe shopping environment. She provided evidence of her medical bills, documented her lost wages during her recovery period, and highlighted the pain and suffering she endured as a result of the incident.

In this case, Samantha’s legal team focused on proving that the retail store breached its duty of care by failing to safely store merchandise and by not taking adequate precautions to protect customers. By demonstrating the clear link between the store’s negligence and Samantha’s injuries, she was able to seek compensation for her losses and suffering.

4. Pursuing a Claim: Your Legal Rights and Options

If you find yourself in a similar situation, it is crucial to gather evidence, seek legal advice, and understand your rights as a consumer. Remember, retailers are responsible for providing a safe environment, and if they fail in this duty, you have the right to seek compensation.

At Ascent Lawyers, we offer free initial consultations and operate on a ‘no win, no fee‘ basis. Our expert team is dedicated to helping you understand your rights and guiding you through the compensation claim process. Schedule your free consultation today and take the first step towards securing the compensation you deserve.

5. Conclusion

Being injured in a retail store can be a distressing experience, but you are not alone. Ascent Lawyers is committed to supporting your claim and helping you navigate the legal process. With our expertise and a ‘no win, no fee’ approach, you can confidently pursue the compensation you deserve. Contact us for personalized legal assistance and start your journey towards recovery.

6. Client Video Testimonials

Discover the experiences of our clients and how we have helped them in their compensation claims:

Disclaimer: Ascent Lawyers owns all copyright in the text. This article is of a general nature and should not be regarded as legal advice or relied on for assistance in any particular circumstance or emergency situation. To obtain legal advice in relation to your own circumstances, please contact us for consultation.

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