Client Testimonial — Huiqing's story
When a truck struck Huiqing's stationary car in peak-hour traffic, the injuries that followed cost her a twenty-year career, her independence, and reshaped what ordinary life looked like for her.
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Story at a glance
Who
Huiqing, a worker with nearly twenty years of experience
What happened
A truck struck her stationary car in peak-hour traffic, causing injuries that ended her career and severely limited her independence
How Ascent helped
Took her concerns seriously, had the insurer's liability decision reversed, and secured funding
Outcome
Claim resolved — and with it came access to treatment and proper support
"I couldn't even fall asleep, not even a blink."
— Huiqing
Full Story
Huiqing had been sitting in traffic for around ten minutes on her way home from work — foot on the brake, going nowhere — when a truck struck the back of her car. The impact pushed her several metres forward into the middle of the road, and for a moment she couldn't make sense of what had just happened. All she registered was the force, and then a strange numbness spreading through her lower body.
In the hours after the crash, Huiqing felt shaken but assumed the worst of it would pass. It didn't. By the next day, pain had spread through her neck, back, and left shoulder, and it kept building. She developed a jaw injury that made eating painful and talking difficult. Sleep became almost impossible.
What made it harder was that not everyone believed how much she was struggling. Her previous lawyer questioned whether she was exaggerating. Even her GP seemed uncertain. The insurer denied liability, arguing that her injuries were too serious to have been caused by the collision. For someone already dealing with constant pain and lost independence, being doubted on top of it all was deeply isolating.
Before the accident, Huiqing had worked at the same location for close to twenty years — physically demanding work she had done without complaint. Now she couldn't return. She couldn't drive either, and had to rely on family for things she had always managed on her own. The small things she had enjoyed — walking, going shopping, catching up with friends over mahjong — shrank away as her pain took over daily life.
When Huiqing came to Ascent Lawyers, the team listened to what she had been through and took her concerns seriously. The insurer's liability decision was eventually reversed, and funding was secured so her claim could move forward properly.
Over a year after the accident, during a trip to China, a doctor there identified that her jaw had been dislocated — something that could have been corrected if it had been picked up earlier. By the time it was found, the window for a simple fix had closed. Surgery was one option; ongoing acupuncture was the other. Huiqing chose acupuncture and has continued treatment since.
Throughout it all, Ascent continued to manage the claim, and it was eventually resolved. The process gave Huiqing access to the treatment and support she needed, and the recognition that what she had been going through was real. After a long stretch of feeling unheard, having a team that believed her made a genuine difference.
4.9 ★★★★★ 279+ Google Reviews
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“We originally just wanted to get our car fixed.”
What we thought was simply a repair issue turned out to be much more than that. Ascent helped us see that our injuries also mattered, and took care of the insurance side so we could focus on recovering.
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