Client Testimonial — Kenny's story
A passenger in a friend's car when the accident happened, I wasn't sure I had any right to claim — and the uncertainty of being unable to work made an already stressful time feel impossible to manage.
- Multilingual Team
- No Win No Fee
- Free Consultation
- Watch on YouTube
- Read the story below
Story at a glance
Who
Kenny works in construction. Physical work is central to his livelihood, so any time away from work had immediate and direct financial consequences.
What happened
He was a passenger in a friend's car when another vehicle collided with them, leaving him with a neck injury that made work impossible.
How Ascent helped
Ascent Lawyers guided Kenny through the CTP claim process, explaining his entitlements as a passenger and handling the process so he could focus on recovery.
Outcome
Kenny's matter was resolved. He was able to move forward with a clear understanding of his rights and the support he had been entitled to all along.
"Unlike other lawyers, there wasn't so much process — they were very direct and clear about what I needed to do and when."
— Kenny
Full Story
Kenny was a passenger in his friend's car, on their way to visit another friend. As the car turned near their destination, another vehicle struck them — the impact hitting directly at the rear passenger door where Kenny was sitting.
For a moment, his mind went blank. Then, as he came back to himself, his first thought wasn't about his own pain — it was whether everyone else in the car was alright. The crash had happened quickly, and in that brief, disorienting moment, the details of what had just occurred were hard to piece together.
Once the immediate shock began to settle, a different kind of uncertainty took over. Kenny had heard from a friend that passengers involved in accidents might be able to make a CTP claim — but the situation felt complicated. His friend had been driving. What did that mean for him? Could he still claim? Would doing so cause problems for his friend?
The collision left Kenny with a neck strain — not a dramatic injury on paper, but enough to take him away from work entirely. Kenny works in construction, and the physical demands of the job left no margin. He wanted to go back. He tried to push through. But the pain made it impossible.
The weeks that followed were tough in a way that went beyond the physical. Without income coming in, the pressure built quickly — loan repayments, daily expenses, the ordinary commitments of life that don't pause because you've been in an accident. Kenny found himself anxious and low, dealing with financial stress at the same time as trying to recover from an injury he hadn't asked for.
A friend passed on a contact number for Ascent Lawyers. Kenny called, and his very first question was direct: "If it was my friend's fault, can I still claim CTP?"
The answer was equally direct: yes. As a passenger, his entitlement to make a CTP claim existed regardless of who was responsible for the collision. That one conversation shifted something — not just in terms of understanding his legal position, but in terms of what the next steps could actually look like.
What Kenny hadn't expected was how the process would feel once he was in it. He had assumed lawyers meant formality — a stack of paperwork, a process-heavy experience, lots of back and forth. What he found instead was a team that was straightforward with him. They told him what was needed, when it was needed, and handled the rest. He didn't have to figure out the steps on his own.
Having grown up with an image of lawyers as formal and somewhat distant, Kenny found the experience at Ascent different. The team was warm and genuinely attentive. He felt looked after — not just as someone with a file to manage, but as a person going through a difficult stretch.
For Kenny, that straightforwardness was meaningful. He didn't have to carry the weight of not knowing what came next. And the fact that there was a Chinese-speaking team he could talk to made the whole experience more accessible than he had imagined it would be.
Kenny's matter was resolved. With his claim finalised, he was able to put the stress of that period behind him and look ahead.
His experience left him with something practical, too — a clearer understanding of what passengers in accidents are actually entitled to, and a confidence that the system isn't as inaccessible as it can seem from the outside. He's since recommended Ascent Lawyers to people in his circle, particularly those from the Chinese community who might not know where to turn after an accident.
For anyone in a similar situation — uncertain about whether they can claim, or worried about how it might affect someone else — Kenny's advice is simple: ask the question early. Getting clarity sooner makes everything that follows easier to manage.
If this story sounds familiar,
we can help.
Every conversation starts with listening. Tell us what happened, and we'll let you know where you stand. No Win No Fee — you only pay if we win.
More client stories
Real experiences from clients across Queensland.
Road Accidents
“At the time, I didn’t know where to go and what to do.”
In the aftermath of my car accident, I felt completely unsure of what came next. Ascent gave me a clear path forward and the confidence to deal with the claim properly.
Road Accidents
“I couldn't even fall asleep, not even a blink.”
The accident left me distressed and exhausted, and I struggled to cope with everything that followed. Having Ascent handle the insurance and claim gave me a sense of relief when I needed it most.
Road Accidents
“Faced with the car repair bills and the medical expenses, I fell into despair.”
As an international student, the financial pressure after the accident felt overwhelming. Ascent stood by me through the claim and helped me work towards a resolution at a time when I felt completely out of my depth.
Public Place Accidents
“After such a long time of processing, everything has finally settled today.”
After my daughter was injured by hot soup at a restaurant, I was faced with a long and complicated claims process. Ascent helped us manage the documents, evidence, and next steps until the matter finally came to an end.
Road Accidents
“We originally just wanted to get our car fixed.”
What we thought was simply a repair issue turned out to be much more than that. Ascent helped us see that our injuries also mattered, and took care of the insurance side so we could focus on recovering.
Road Accidents
"I didn't feel like just another case. It felt more like a friendship."
After being struck on my motorbike on the way to work, I wasn't sure what I was entitled to or where to start. Ascent guided me through the CTP claim process clearly and precisely, so I never had to figure it out alone.
Road Accidents
"Unlike other lawyers, there wasn't so much process — they were very direct and clear about what I needed to do and when."
I was a passenger when the accident happened and didn't know whether I could even make a claim — but Ascent Lawyers answered my very first question clearly and guided me through the rest. My matter has since been resolved, and I now know my rights a lot better than I did before.
Road Accidents
“Faced with the car repair bills and the medical expenses, I fell into despair.”
18 February 2024
Public Place Accidents
“After such a long time of processing, everything has finally settled today.”
17 June 2024
Learn & Grow with us
Our Culture
Ambition
We work hard and aim high. We want to provide the best for our clients, and perform the best of ourselves!
Teamwork
We share our ideas, knowledge and experience with other team members. You are never alone in our team!
Innovation
We are not rigid. We welcome new ideas and are always looking for ways to achieve better working efficiency!
Development
We are always eager to learn more. Your professional development is always encouraged and cherished here!
Join us if you want
Autonomy
Have autonomy but also great mentorship
Control
Have the ability to control the direction of the matter
Passion
Work with a team that is passionate about achieving results
Innovation
Work in a culture of innovation
Up-to-date
Are not subject to the old and outdated way of practice
Growth
Can use and continue to develop your strength
