Client Testimonial — Zhengqiang & Guimei's story
After a collision at a roundabout caused injuries and lost income for them both, Zhengqiang and Guimei needed guidance to work through the claims process.
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Story at a glance
Who
Zhengqiang and Guimei, a couple working in physically demanding jobs
What happened
A roundabout collision caused whiplash, a knee injury, and neck and shoulder pain, forcing Zhengqiang to take time away from work
How Ascent helped
Guided them through the CTP claims process, helping them understand that the accident involved more than property damage and that they had grounds to claim for their injuries
Outcome
Claim resolved — The matter was resolved with both their car and their injuries properly accounted for — more than they had thought to ask for when they first came in.
“We originally just wanted to get our car fixed. It blew us away, when not only was our car fixed, but we were also compensated for our injuries.”
— Zhengqiang and Guimei
Full Story
One afternoon, Zhengqiang and Guimei were driving through a roundabout when another car entered and collided with them. The crash left their vehicle badly damaged and turned an ordinary day into a stressful and uncertain one.
At first, they thought the issue was simply how to get the car repaired and get on with life. But as the shock wore off, it became clear the accident had affected far more than just their vehicle.
Both Zhengqiang and Guimei were injured in the collision. Guimei suffered whiplash and a knee injury. Zhengqiang was left with pain in his neck and shoulder, leading him to require taking time away from work.
As the average person working in physically demanding jobs, they felt the effects of the accident immediately. When your livelihood depends on being able to keep moving and keep working, even a relatively common road accident can create real instability at home and at work.
For Zhengqiang and Guimei, recovery didn't happen all at once. In the weeks after the accident, both were managing pain while trying to keep up with the demands of work and daily life. Zhengqiang attended physiotherapy and worked through the treatment process, but returning to full capacity took time — and the period of reduced work added financial pressure on top of the physical strain.
For people whose livelihoods depend on being physically capable every day, an injury doesn't just affect the body. It affects income, routine, and the sense of stability that comes from being able to show up and do the job. Recovery for Zhengqiang and Guimei meant dealing with all of that at once — managing their health, keeping things moving at home, and working through a claims process they hadn't anticipated.
Like many people after an accident, they were unfamiliar with the insurance and claims process. What they wanted most was clear advice and help understanding what their options were.
As they worked through the matter, they came to understand that this was not only about property damage. The accident had caused injuries, disrupted work, and placed pressure on their daily lives. With guidance through the process, they were able to pursue the matter properly and focus on moving forward.
What began as an effort to deal with a damaged car became an opportunity to address the broader impact of the accident.
For Zhengqiang and Guimei, the result was not just practical help, but peace of mind. They had support through a process they did not understand at the beginning, and they were able to put the accident behind them with confidence.
4.9 ★★★★★ 279+ Google Reviews
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