I was injured at a hotel. Can I make a claim?

I was injured at a hotel. Can I make a claim?

Published on 14 December 2023
Last updated on 9 February 2024

Hotels and resorts offer a space for relaxation, leisure, and enjoyment. However, when safety protocols are not diligently followed, these places of luxury can quickly become scenes of tragedy. Guests have the right to expect a safe environment, and when this expectation is not met, resulting in injury or loss, the law provides avenues for compensation by making a public liability claim. This article aims to elucidate the rights and legal options available in Queensland to individuals who have suffered injuries in a hotel setting, using a heart-wrenching incident at Townsville’s Ville Resort-Casino as a case study.

A person lying on the ground on the stairs with text Injured at a Hotel? Explore Your Rights!

1. The Duty of Care in Hotels and Resorts

Establishments such as hotels and resorts are legally obliged to ensure the safety and well-being of their guests. This duty of care is comprehensive, covering all aspects of the hotel’s operation, from the maintenance of facilities to the training of staff. Special attention and care are required for areas that pose inherent risks, such as swimming pools. Adequate security measures, including the presence of lifeguards and proper maintenance of the pool area, are essential to mitigating these risks and ensuring guest safety.

2. The Tragic Incident at Ville Resort-Casino: A Case Study

In a tragic turn of events, a 61-year-old woman lost her life after being pulled unconscious from the pool at Townsville’s Ville Resort-Casino. Despite days of medical intervention, she succumbed to her injuries, leaving behind a wake of grief and unanswered questions. This incident raises critical concerns about the resort’s adherence to safety protocols and their duty of care towards guests.

3. Pursuing Compensation: Your Legal Rights

If you or a loved one have experienced an injury or loss at a hotel or resort, you may be entitled to compensation. Establishing a personal injury claim requires proving that the establishment breached its duty of care and that this breach directly resulted in the injuries sustained.

The process of seeking compensation can be complex and emotionally taxing, especially when recovering from trauma. Ascent Lawyers is here to provide the support, guidance, and expertise needed during this challenging time. Our team is committed to advocating for your rights, ensuring that hotels and resorts are held accountable for their duty of care.

Contact Ascent Lawyers for expert legal support and take the first step towards securing the justice and compensation you deserve. Your safety and rights are our top priority.

4. Conclusion

Navigating the aftermath of a hotel injury requires understanding your legal rights and options. At Ascent Lawyers, we specialize in guiding you through the complexities of public liability claims, ensuring you receive the support and representation you deserve. With our free initial consultation and No Win No Fee policy, we are here to assist you every step of the way. Contact us for expert legal assistance in your pursuit of justice and fair compensation.

5. Client Video Testimonials

Learn more about how we’ve helped others in similar situations through our client video testimonials:

Disclaimer: Ascent Lawyers owns all copyright in the text. This article is of a general nature and should not be regarded as legal advice or relied on for assistance in any particular circumstance or emergency situation. To obtain legal advice in relation to your own circumstances, please contact us for consultation.

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